Last Updated: 24-8-2024
At Gradi, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.
1. Information We Collect
We may collect the following types of information when you visit our website, make a purchase, or interact with us:
- Personal Information: Name, email address, phone number, shipping and billing address, payment information.
- Account Information: Username, password, and other details used to access your account.
- Order Information: Details about the products you purchase, your order history, and payment transactions.
- Usage Data: Information about how you use our website, including your IP address, browser type, operating system, and pages visited.
- Marketing Preferences: Details about your marketing preferences, including your consent to receive marketing communications from us.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer service.
- Account Management: To create and manage your account, including responding to your inquiries and providing customer support.
- Marketing Communications: To send you promotional offers, newsletters, and updates about our products and services, only if you have opted-in to receive such communications.
- Website Improvement: To analyze and improve our website, products, and services, and to personalize your shopping experience.
- Legal Compliance: To comply with legal obligations, prevent fraud, and enforce our terms and conditions.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies that assist us in operating our website, processing payments, shipping orders, and providing customer service.
- Legal Requirements: If required by law, we may disclose your information to comply with legal processes, enforce our policies, or protect the rights, property, or safety of our company, customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new owner.
4. Your Choices
You have the following rights regarding your personal information:
- Access and Update: You can access and update your personal information by logging into your account on our website.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
- Delete Account: You can request the deletion of your account and personal information by contacting our customer service team.
5. Security of Your Information
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and deliver targeted advertising. You can control the use of cookies through your browser settings.
7. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with the “Last Updated” date.