Return and Refund Policy
At Gradi, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are happy to offer a return or refund under the following conditions:
Eligibility for Returns and Refunds
Condition of Garment: Items must be returned in their original condition, free from damage, wear, or any signs of being worn multiple times. The garment must be unworn, unwashed, and free of any alterations.
Original Tags: All original tags must be attached to the garment. Returns will not be accepted if the tags have been removed or altered in any way.
Return Window: Returns must be initiated within 7 days of receiving your order. Unfortunately, we cannot accept returns or process refunds after this period.
How to Initiate a Return
Contact Us: To initiate a return, please contact our customer service team at [Customer Service Email or Phone Number] with your order number and reason for return. Our team will provide you with return instructions.
Shipping Returns: Once your return is approved, you will be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure your return reaches us safely.
Inspection and Processing: Upon receiving your return, our team will inspect the garment to ensure it meets our return eligibility criteria. If the garment passes inspection, we will process your refund to the original payment method within [X] business days.
Non-Refundable Items
Please note that certain items may not be eligible for return or refund due to hygiene reasons, such as:
- Intimate apparel
- Swimwear
- Final sale items
Exchanges
At this time, we do not offer direct exchanges. If you would like a different size or color, please return your original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or a full refund, including return shipping costs.